E-commerce logistics: trends, operations, experience
20 September 2022
PAVILION 1, HALL 2, SMALL ARENA
On the one hand, the presence of an online channel has become familiar and expected for the client, but on the other hand, the number of orders and the size of the check are falling, the range of goods is undergoing major changes, and prices are not stable.
How to build a development strategy for e-com logistics in 22, or curtail investments in this channel? How to maintain the level of service with an increase in the cost of delivery? How to optimize the cost of maintaining this channel? We will discuss these and other topical issues with the heads of logistics departments.
Managers and logistics directors of companies will discuss key issues of e-com channel development, services for the client, their cost and reasonable need, availability of goods for the client, and other competitive advantages that can be provided by a verified logistics model. We will also talk about the risks and growth points that need to be considered today in order to ensure the continuity of e-commerce sales.
Introductory report: “How changes in the economy and politics have affected the logistics of the e-com channel. What threats and trends should be taken into account in order to plan logistics for the near future.
- What is the efficiency of e-com logistics in 22? How to keep costs and quality at the level of last year with a drop in order density and an increase in shipping rates. How to maintain the level of service and its availability (delivery schedules, pickup point work schedules, closing of some points for courier delivery). Retailer experience.
- How has the approach to creating a unique selling proposition changed in terms of service level? Lowered the target for savings, left it as it was, increased it?
- How orders will be distributed by delivery channels, which channel will decrease and which will grow (post-amats, pickup points, courier the next day, express, issue in the store from the shelf, issue in the store from the warehouse).
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